LOXA HOLDINGS LTD

Delete your data

Last updated: 10 November 2026

In plain English: you can ask us to delete any personal data we hold about you at any time, including data from any account you connected to Vela Novum, such as a Facebook Page, Instagram account or WhatsApp number.

1. How to ask

Email [email protected] from the address you used with us, with the subject "Delete my data". Tell us which data or connected account the request is about. We reply within one month, as UK GDPR requires, and confirm when the deletion is complete.

2. Connected accounts

When the Vela Novum service is open and you have connected a Facebook Page, Instagram professional account or WhatsApp Business number, you can also remove our access yourself: on Facebook, go to Settings and privacy, Settings, Business integrations (or Apps and websites), find Vela Novum, choose Remove and tick the option to delete. We then delete the connection, the messages it brought in and its access tokens, normally straight away and always within 30 days.

3. What we may keep

A short record that your request was received and completed, and records the law requires us to keep (such as invoices), for their legal retention periods, as the Privacy Policy explains.

Contact

LOXA HOLDINGS LTD
Company number 14167113, registered in England and Wales
Correspondence address: 71-75 Shelton Street, London, England, WC2H 9JQ
Email: [email protected] (privacy and data requests), [email protected] (everything else)